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Designs in line with the latest trends Always on the lookout for new product solutions, we elevate our design styles to meet industry trends and deliver fresh products built to last for years to come. An enjoyable experience At MAAX, we believe in finding new ways to enhance your success and enjoyment. We constantly strive to create the best possible bathware experience at every level. Products at the forefront of innovation With over 80 patents granted, groundbreaking products like Utile and a focus on installation features, our commitment to innovation is part of our DNA.
Our latest innovations Plan your next bathroom renovation project with our complete bathware solutions. Get the look of tile without the work Clever and innovative, Utile panels look like tile and are easy-to-install. Create your personalized Utile solution with our step-by-step configuration tool. Build your Utile solution. Build a custom bathroom design ModulR bathtubs, shower bases and doors offer limitless possibilities to fit any bathroom layout. Try our configuration tool and create your optimal design in a few simple steps. But this should Never happen. Had issues with the walls a few times when they were shipped and they had to be replaced twice.
Now after less than two years we have a crack in the base! Not sure what we can do to repair it since we will NOT be doing another bathroom Reno. We do not want to rip the walls off or crack our new tile floor that is up to the base. So frustrated! First I send an e-mail to Maax and no one replied. Then I called. There is 3 Jet features in that shower.. The regular jet, Then 6 Kind of Pressure wash jet and the last one is 10 Mini Jet in the corner where there is a little ledge for us to sit and it does kind of massage your back. Totally happy with the shower..
But within a month of moving in there was water dripping from the ceiling of the room in the basement right below the Shower upstairs in our master Bathroom.
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We did not knew what the problem was at first.. We tried all 3 options of the Maax shower and that last option was the issue. The 10 Mini Jet in the Corner.
As soon as I tried that option water was leaking in the basement so the issue was not from the Pipe but from the shower. Plus because of the water in the room downstairs we now have Mold on the Baseboard. So we got a Plumber to come and check where the Leak was coming from.. He had to make a new hole upstairs in the drywall next to the shower and he saw right away that the pins holding the Pipe system for that Shower Option 10 Jet Stream was loose.
Then he realized that the Plastic Pipe had a big crack in it so we need to replace that part.
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Now the house is only 7 years Old. We were just inquiring is there could be at least a complimentary Plastic Pipe that could be ship to our home so the Plumber can finish the job he started? But when I called they don't make parts for this anymore.
And neither could someone suggested a place to look. Have fun with your broken plastic pipe that we don't make anymore. Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. To see why, sign up below! Be in the know Get trending consumer news and recalls.
Thanks Keep an eye on your inbox, the lastest consumer news is on it's way! Sort: Recent. Most helpful. Filter by: Any. Page 1 Reviews 1 - Resolution In Progress. Original review: Oct. ConsumerAffairs Unaccredited Brand.
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Good morning Sheryl, I am very sorry about your experience with Maax. Customer service is our priority. While it is easier to identify the problem by seeing the pictures, we do not communicate only through email. I see in your file that we were going to send a service technician to inspect the unit and installation.
However, this was canceled at your request. Can you please confirm. Thank you again for your time and patience. Good morning Derek, I am sorry for the inconvenience and the trouble that you had.
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Unfortunately, I cannot find your file information with only your name. Can you please provide me with your phone number so I can track the recording and your file. I will be able to see why we couldn't help you and see how we can help you further. Thank you again for your time and patience,. Not sure how to choose? Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Good morning Nathan, We are very sorry for the inconvenience and the response that you had. Our clients and the customer service is very important to us. Can you please give us your phone number so we can verify what was said and why. Since everything is recorded we will be able to verify. I will then be able to get back to you.
Thank you for your time and patience,.